Contact us

We're Here to Help. Let's Get in Touch.

Welcome to the ProSpys Customer Support center. Whether you have a question about a product, need help with an order, or want expert advice on the right security solution for you, our dedicated team is ready to assist. Your security and satisfaction are our number one priority.

How Can We Help You Today?

  • Frequently Asked Questions (FAQs)

    For immediate answers, check our comprehensive FAQ page. We've compiled answers to our most common questions about products, shipping, returns, and legal considerations.

    Visit Our FAQ Page 

  • Track Your Order

    Looking for an update on your shipment? Use our order tracking portal for real-time information on your delivery. All you need is your order number and email address.

    Track My Order 

  • Product Support & Guides

    Need help setting up your new device? Visit our Learning Center for detailed setup guides, video tutorials, and troubleshooting tips for all our products.

    Go to Learning Center 

Contact Our Support Team Directly

  • Can't find the answer you're looking for? Please don't hesitate to reach out to our friendly, USA-based support team.

📧 Email Us

  • For General Inquiries & Pre-Sale Questions: support@prospys.com
  • For Order Support & Returns: orders@prospys.com
  • Response Time: We aim to respond to all emails within 12-24 business hours.

📞 Call Us

  • Phone Number: +86 137 5111 5518
  • Please Note: This is a China-based number. International calling rates may apply depending on your provider.

📍 Mailing & Returns Address

  • ProSpys Security Solutions
  • Rm406, Xiangnan Commercial Building Minzhi District, Shenzhen Guangdong Province, China
  • Important: This is our official address for all correspondence and product returns. To ensure proper processing, please contact our support team to receive an RMA number before sending any items.