Privacy Policy
ProSpys Privacy Policy
Welcome to ProSpys. Your trust is the foundation of our business. This Privacy Policy explains how ProSpys ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, purchase our products, or interact with our services.
Your privacy is as important to us as your security. We are committed to being transparent about our data practices and providing you with control over your information.
Our Commitment to Your Privacy: At a Glance
We believe in clarity. Here are our core privacy principles in plain English:
- We Collect What's Necessary: We only collect the information needed to process your orders, provide support, and improve your experience.
- We Protect Your Data: We use industry-standard security measures, like SSL encryption, to safeguard your information.
- We Do Not Sell Your Data: We will never sell your personal information to third-party data brokers. Period.
- You Are in Control: You have the right to access, update, or delete your personal information.
What Information We Collect
We collect information in a few different ways to provide and improve our services.
1. Information You Provide Directly to Us
Contact & Account Information: Your name, email address, phone number, and shipping address when you create an account or place an order.
Payment Information: Credit card details or other payment information. Please note: This information is securely processed by our third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card number on our servers.
Communications: Any information you provide when you contact our customer support team, participate in a survey, or otherwise communicate with us.
2. Information We Collect Automatically
Usage & Device Information: When you visit ProSpys.com, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to help our site function, analyze performance, and personalize your experience. You can learn more in our "Cookies" section below.
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
To Fulfill Your Orders: To process payments, ship products, and manage returns.
To Provide Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance.
To Improve Our Website: To analyze site usage, understand customer preferences, and enhance our product offerings and user experience.
For Marketing & Communications: To send you information about new products, special offers, and security tips, only with your explicit consent (you can opt-out at any time).
For Security & Legal Compliance: To protect against fraud, prevent security incidents, and comply with our legal obligations.
How We Share Your Information
We do not share your personal information except in the limited circumstances described below:
- Service Providers: We share information with trusted third-party companies that perform services on our behalf, such as payment processors, shipping carriers (e.g., UPS, FedEx), and email marketing providers (e.g., Klaviyo, Mailchimp). These partners are only given the information necessary to perform their specific function and are contractually obligated to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement a variety of robust security measures to protect your personal information. Our website uses Secure Sockets Layer (SSL) technology to encrypt data during transmission, and we restrict access to personal information to authorized personnel only. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Data Rights and Choices
You have rights regarding your personal information. Depending on your location, these may include:
- The Right to Access: You can request a copy of the personal information we hold about you.
- The Right to Correction: You can request that we correct any inaccurate or incomplete information.
- The Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- The Right to Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
To exercise any of these rights, please contact us at privacy@prospys.com.
Cookies and Tracking Technologies
Cookies are small text files stored on your device that help our website function. We use them to remember your preferences (like items in your shopping cart), analyze site traffic, and support our marketing efforts. You can control or refuse cookies through your browser settings, but please be aware that some parts of our site may not function properly without them.
Children's Privacy
Our website and services are not intended for or directed at children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ProSpys Privacy Team
Email: privacy@prospys.com